Text your guests in-the-moment.

Guests use SMSFB Messenger, LINE, Skype, Telegram, ViberWeChat, WhatsApp and other messaging apps to communicate.

Hotels need to easily connect with their guests in-the-moment to deliver great guest experiences, and to recover poor guest experiences BEFORE guests go to social media.

There is a disconnect… until now.

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CANNOT CONNECT WITH GUESTS
IN-THE-MOMENT

“Even with our great efforts to deliver an exceptional guest experience, we still have some guests who leave the hotel not 100% satisfied.”

Hotels try very hard to deliver a personal and distinguishable guest experience so that guests become loyal and become promoters. This is increasingly difficult where loyalty is shifting over to OTAs. Hotels have the great intent to serve and to solve, but are not given the knowledge nor the time to.  Simple, hotels don’t have the crucial tool.

Hotels need to help and resolve issues with guests in-the-moment.

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CANNOT CONNECT WITH HOTEL
IN-THE-MOMENT

“I am frequently unable to get what I need, when I need it, where I need, and how I need it… and let alone quickly!”

At many points during the guest stay, guests would like to communicate with the hotel but cannot for a number of reasons that could include the guest cannot find anyone at the hotel or perhaps the guest is in a meeting or outside of the hotel. Sometimes it’s inconvenient for the guest, and sometimes, it’s simply that the guest prefers not to speak with someone.

Guests want to easily mobile message the hotel in-the-moment.

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Mobile Messaging Statistics

We text and message with those who we are close with.  So, seems like a natural evolution for hotels and guests to want to communicate in this way… the way we are most comfortable with.
We researched and came across some remarkable information.

Extremely high guest engagement

98%

% OF MOBILE MESSAGES RECEIVED ARE READ

90%

% OF MOBILE MESSAGES RECEIVED ARE READ WITHIN 3 MINUTES

Guest satisfaction & revenue growth

25%

INCREASE

IN CUSTOMER

SATISFACTION

10x

INCREASE

IN PROMOTION

REDEMPTIONS

Guests desire simplicity and ease

2nd

MOST PREFERRED

COMMUNICATION CHANNEL

AT HOTELS IS MESSAGING

81%

FRUSTRATED

WITH PHONE-BASED

CUSTOMER SERVICE

MOBILE MESSAGING WITH EVERYONE AT THE HOTEL

Glowing.io enables hotels and their guests to message each other in whatever mobile messaging app each guest prefers.

Our solutions offer real-time, in-the-moment communication with every single person at the hotel.
It’s easy for guests – no apps to download – AND simple for hotel staff – no software to install.

As we design our solution, we hear our customers and users saying,

 

“FOCUS ON MAKING LIFE EASIER.”

We aim to build solutions that make doing the work in life easier, and that simply gets out of the way.

“BE X10 BETTER.”

We aim to build solutions that provide A LOT of value – x10 value to anything you could do now.

“MAKE ME SMILE.”

We aim to build solutions that reflect our passion and care – if you smile when using our products, we have succeeded.

Glowing.io Key Features and Benefits

MultiChannel

Mobile messaging aggregation

Allow your guests to mobile message your hotel via SMS, or via popular mobile messaging apps.

Guest Experience: A guest is in an area of the hotel where cellular reception is unavailable, but the WiFi is strong.  Or, the guest is an international traveler and cannot use her phone without exorbitant roaming charges.  In these scenarios, guests will still be able to message and communicate with the hotel.

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Foreign language support

Allow your guests to communicate with you in their native language with one-click translation assistance.

Guest Experience: Someone from Taiwan traveling to Dubai may be most comfortable messaging in Chinese instead of trying to speak in a non-native language.  Making it easy for guests, and for the hotel to understand the guests.

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Group messaging

Allow your hotel to send messages to groups of guests staying and/or attendees of events at your hotel.

Guest Experience: Be able to easily message all the attendees of a wedding reception that dinner has been moved to a different location and time, or be able to offer your VIP guests a complimentary glass of wine with dinner at your restaurant.

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Moments messaging

Allow your hotel to communicate with your guests at key moments of truth during the guest stay, which allows for at least x10 more guest recovery opportunities BEFORE check-out.

Guest Experience: Be able to auto-message all your guests 20 minutes after they have checked-in to ensure they have everything they need, and be able to check-in with your guests BEFORE check-out to ensure they had a great stay.

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Internal staff messaging

Allow your staff members to message each other individually or as a team.

Guest Experience: Be able to discreetly message the Housekeeping team to check on the availability of a room while not shifting attention away from guests.

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Global guest profile

Be able to track past stays and preferences, and share such information across approved groups of hotels.

Guest Experience: Know that a particular guest has stayed at three other properties in the past six months, and that he needs an accessibility room for his wife who is a big hockey fan.

More notable features...

TIMELINE

Be able to quickly see a stream of all recent messages at the hotel.

QUICK REPLIES

Custom message templates that can be used for common message replies, such as room is ready.

ASSIGNMENT

Manually or automatically assign messages to particular teams and/or individuals within the hotel.

MESSAGE RESOLUTION

Track how many messages have been resolved, and which messages remain unresolved.

SCORECARD

Too much data is overwhelming and useless.  Our scorecards focus on a four core KPIs.

BENCHMARKING

With our hotel groups feature, be able to compare performance of one hotel against other hotels in various, different groups.

MANAGEMENT VIEW

Be able to see messages across multiple properties, as well as a rank performance.

MORE

And much more… contact us to schedule a live demo!

``Those who are crazy enough to think they can change the world, are the ones who do.``

Steve Jobs

By Millennials for Leading Hotels

We are millennials working with leading hotel brands of the world to build solutions that enable hotels to deliver distinguishable and personal guest experiences in our digital, mobile-centric world. We view what we do as our calling from the culmination of our experiences in hospitality, mobile messaging and building organizations that deliver value.

But more importantly than our background, here are our beliefs, vision and values:

BELIEFS

We believe that genuine communication creates closer, personal relationships that, in turn, create more meaningful, happier lives.  This is why we get up excited in the morning: to help foster more genuine and personal communications… not only between individuals, but also between individuals and organizations.

DREAMS

Our vision is to enable mobile messaging throughout the hospitality industry around the world, so that guests and hotels, along with other service providers, can not only easily communicate with each other, but also develop more enriching and meaningful (and glowing) relationships.

VALUES

Within our organization, every person believes deeply in our core values because these core values are their own identity, just as it is ours collectively.  Our aspiration is to let our personality and values show in everything we say and do.

DRIVE FORWARD

We have the disciple to focus on the right things – we may stumble, but get up, learn and progress.

PURSUE EXCELLENCE

We take pride in our work and each other – we love what we do, and know we can be better, and work always to be better.

LAUGH

We have fun and a sense of humor – we don’t take everything so seriously.  No egos.

CARE AND COMMUNICATE

We make the extra effort to be genuine, communicate and delight.  We learn from failures and celebrate successes.  We are grateful and giving.

STAND PROUD

We do the right thing, especially when it’s inconvenient or painful.  We want to be proud of not just what we build, but how we build it.

KEEP EXPLORING

We live to learn from and question everything in our enchanting world – growth mindset.  We are dreamers who act to enrich.

Schedule a demo by letting us know when works best.

 

Feel free to e-mail, call or SMS.

 

We’d also love to hear from you, even if it’s a simple “Hello.”
Because, well… don’t all great relationships begin that way?